QUALITY BRAND AUDIT – HOTELS, RESORTS, SPAS
Hospitality Now prides itself in working with our clients to improve and enhance the guest experience at hotels, resorts and spas and limited service operations around the world. Through our Quality Brand Audit, we are able to capture the endless encounters where your team members often have only one chance to offer that exceptional experience to your guest.
During a visit to your hotel, which can consist of one to five nights, our Quality Brand Auditor will creatively engage in a number of daily guest experiences and document the results for analytical review.
Using our Audit Tool, the Quality Brand Auditors have precise detailed guidelines that enable them to make informed and fair decisions when scoring the operation through a pre-establishedAnswer Choice.
Within 24-48 hours, on normal business days, the Summary Report will be sent as an attachment to a pre-determined list of recipients for viewing. The Summary Report contents can be customized to provide relevant information needed by the recipient.
The Data gathered during The Visit can be presented in a vast array of Dashboard Layouts orManagement Reports which can be customized for your specific needs. Management Reports can be sent to the pre-selected list of recipients as an attachment via e-mail. Reports can be programmed to send to the individuals daily, weekly or monthly, enabling your management team to make informed decisions. A hierarchy or Management Reports can be created allowing reports to be sent based on geographical regions, territories, brands, etc.