MYSTERY SHOP – RESTAURANTS
Hospi
tality Now provides a Restaurant Mystery Shop that will enable you to schedule frequent and regular visits. Ensuring consistency of service and product is a key driver to increasing therepeat customer in your operation.
During our visit, the Service Auditorwill capture the restaurant experience commencing with the arrival into the parking area through the hospitality of the service, the skills used in maximizing sales potential, cleanliness, speed of service, payment and departure.
Important to the visit of your restaurant, the Service Auditor will creatively engage in a complete dining experience and create a time-trail that is documented in the results for analytical review.
Using our Audit Tool, the Service Auditors have precise detailed guidelines that enable them to make informed and fair decisions when scoring the operation through a pre-established Answer Choice.
Within 24-48 hours, on normal business days, the Summary Reportwill be sent as an attachment to a pre-determined list of recipients for viewing. The Summary Report contents can be customized to provide relative information needed by the recipient.
Optionally, the Data gathered during The Visit can be presented in a vast array ofDashboard layouts or Management Reports which can be customized for your specific needs. Management Reports can be sent to the pre-selected list of recipients as an attachment via e-mail. Reports can be programmed to send to the individuals daily, weekly or monthly, enabling your management team to make informed decisions. A hierarchy or Management Reports can be created allowing reports to be sent based on geographical regions, territories, brands, etc.