fan2022918 - bartenderMYSTERY SHOP – LOUNGE/PUB

Hospitality Now offers a comprehensive Mystery Shop service, realizing the importance of maintaining quality services while ensuring that proper cash controls are in place and practiced by your employees.

Our Lounge/Pub Mystery Shop enables you to schedule frequent and regular visits.  During our visit, the Service Auditor will capture the lounge experience from the arrival into the parking area through service frequency, the skills used in maximizing sales, a variety of cash payments and departure.

Important to the visit of your lounge or restaurant, the Service Auditor will creatively engage in a number of customer experiences and transactions, creating a time-trail that is documented in the results for analytical review.

Using our Audit Tool, the Service Auditors have precise detailed guidelines that enable them to make informed and fair decisions when scoring the operation through a pre-established Answer Choice.

Within 24-48 hours, on normal business days, the Summary Reportwill be sent as an attachment to a pre-determined list of recipients for viewing.  The Summary Report contents can be customized to provide relevant information needed by the recipient.

Optionally, the data gathered during The Visit can be presented in a vast array of Dashboard Layouts or Management Reports which can be customized for your specific needs.   Management Reports can be sent to the pre-selected list of recipients as an attachment via e-mail.  Reports can be programmed to send to the individuals daily, weekly or monthly, enabling your management team to make informed decisions.   A hierarchy or Management Reports can be created allowing reports to be sent based on geographical regions, territories, brands, etc.