MYSTERY SHOP – FAST FOOD
Hospitality Now produces dynamic results, delivering the essentials for the Fast Food Industry through our Mystery Shop created specifically for Fast Food service.
Our services are designed to allow frequent and regular visits to your establishment at a reasonable cost. The monitoring of customer service, speed of service, product merchandising, hospitality, and site cleanliness and condition, will provide your company with valuable information and the realization of the need for a regular visit by one of our Service Auditors.
The Service Auditor will capture the customer experience from the arrival into the parking area through to the hospitality and greetings of the employees encountered and including speed of service, the personal skills used in merchandising and maximizing the sales potential, accurate recording of the sale along with store condition and cleanliness.
While visiting your store, the Service Auditor will creatively engage situations which allow potential selling opportunities to be realized concluded by a purchase allowing a traceable time-trail that is documented in the results for analytical review.
Using our Audit Tool, the Service Auditors have precise detailed guidelines that enable them to makeinformed and fair decisions when scoring the operation through a pre-establishedAnswer Choice.
Within 24-48 hours, on normal business days, the Summary Report will be sent as an attachment to a pre-determined list of recipients for viewing. The Summary Report contents can be customized to provide relative information needed by the recipient.
Optionally, the Data gathered during The Visit can be presented in a vast array of Dashboard Layouts or Management Reports which can be customized for your specific needs. Management Reports can be sent to the pre-selected list of recipients as an attachment via e-mail. Reports can be programmed to send to the individuals daily, weekly or monthly, enabling your management team to make informed decisions. A hierarchy or Management Reports can be created allowing reports to be sent based on geographical regions, districts, territories, brands or as defined.