About Us

About Us

Hospitality Now is a preferred international provider of Quality Brand Assurance Audits, and Mystery Shopping Services.  The customer’s first impression can make all the difference in the world to return visits and brand loyalty.  One of the only ways to ensure that the client is providing consistent, exceptional customer experience is through the eyes of a professional third party quality assurance provider, such as Hospitality Now.

For more than two decades, Hospitality Now has been “a partner” in our clients’ business — especially in the hotel, food service and hospitality industries — by monitoring and measuring that customer experience firsthand throughout the world.

Our top tier account representatives work directly with our clients, face-to-face, to understand their philosophy, approach and customers’ brand.  With that knowledge in hand and in collaboration with the client, we customize the audit to meet the needs and address the issues, enhancing service and increasing profits.  We provide on the spot guidance and bring a wealth of experience to the client with suggestions on corrective measures and improved tried and true methods.

Hospitality Now brings an expert eye to its auditing and scoring processes. Real-time, on-line audit reviews, paired with meaningful data and commentary, give clients insights which permit immediate implementation of resolutions.

Contact Us

Do you have questions? Want to know more?

First explore our Frequently Asked Questions (FAQs), or go to the “Contact Us” tab to email your request.   We value your business and your time, so no question is too simple or too complex…you will get our focus and attention.  That’s the Hospitality Now way.

 

Our Mission:

  • Improve the customer experience in the service industry
  • Ensure product brand integrity is provided
  • Deliver beyond the expectations of our clients

Our Goals:

  • Enhance the experience of our clients customers
  • Improve client’s operating profits
  • Increase the clients return customer base
  • Identify opportunity for increased client revenues

Our Promise:

  • To meet and exceed the expectations of our clients through the development of a close working relationship that promotes a cohesive common objective.